Privacy Policy

Concept Domestic Floors Ltd is committed to protecting and respecting your privacy.

Concept Domestic Floors Ltd understands that your personal data is entrusted to us and appreciates the importance of protecting and respecting your privacy. To this end we comply fully with the data protection law in force in the UK and operate fully within the guidelines of the General Data Protection Regulations effective May 2018.

This Privacy Policy sets out the basis on which we collect and process personal data about you including our practices regarding the collection, use, storage and disclosure of personal data that we collect from you and/or hold about you, and your rights in relation to that data.

Please read the following carefully to understand how we process your personal data. By providing your personal data to us or by using our services, website or other online or digital platform(s) you are accepting or consenting to the practices as described or referred to in this Privacy Policy.

When we refer to ‘we’, ‘us’ and ‘our’, we mean Concept Domestic Floors Ltd website, in store credit and all aspects of using www.conceptflooring.co.uk. 79-81 St Johns Road, Kettering, Northants, NN15 5AZ, 01536 523914 info@conceptflooring.co.uk.

What personal data may we collect from you?

When we refer to personal data in this policy, we mean information that can or has the potential to identify you as an individual.

Accordingly, we may hold and use personal data about you as a customer or in any other capacity, for example, when you visit our websites, complete a form, access our services or speak to us. Depending on what services you receive from us this may include sensitive personal data though this is unlikely.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes [first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender].
Contact Data includes billing address, delivery address, email address and telephone numbers.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includesyour username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Communicate with you about your account or use of our Site, services, products and/or functionality
Provide information, services and products to our customers.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data.

Personal information, device information, and location information are collectively referred to as “your information”.

Combined Information

We may combine your personal information with device information and location information (with your consent, where required) to serve you specifically, such as to deliver a product to you according to your preferences or restrictions, or for advertising or advertising targeting purposes.
When we combine personal information, device information and location information in this way, we treat it as, and apply all of the safeguards in this Policy applicable to, your information.

Electronic Communications

Consistent with the above Purposes, we may communicate with you via electronic messages including email, text message, or mobile push notification to, for example: send you information relating to our products and services, receipts, technical notices, updates, security alerts, and support and administrative messages.
Communicate with you about contests, offers, promotions, rewards, and other news about products and services offered by us and other business partners.
With your consent, where required, we may contact you at the phone number that you provide to us by way of direct dial calls, autodialled and pre-recorded message calls, and text messages in connection with the above Purposes.

Aggregated Information

We may aggregate personal information collected from you and other users as well as device information and location information (with your consent, where required) to produce general statistics that cannot be linked to you or any other specific user, and with which we attempt to provide you with a better experience, to improve our services, and to analyse and understand how our Site and products are used.

Retention

We will retain your information for the period necessary to fulfill the Purposes outlined in this Policy and as otherwise needed to comply with any applicable legal, accounting or reporting requirements.

Payment Card Information

When you use a credit or debit card to secure a product/service, we provide your credit or debit card account information (including card number and expiration date but excluding the CVV number) to our third-party payment service providers.

Other Sharing

We may share information with third parties for their own marketing purposes, which are subject to the separate privacy policies of such third parties. We will do this on the basis of your consent, where required by law, and if not required by law on the basis of our legitimate interests in sharing data with our partners so that we can help you see offers and services which are most relevant to you. To learn more about your choices related to how we share your information with third parties, please see the Your Choices section below.
We may share information with third-party vendors, consultants, and other service providers who perform functions on our behalf (e.g. hosting or operating our Site, data collection, reporting, ad response measurement, site analytics, data analysis, delivering marketing messages and advertisements, processing credit card payments, and providing fraud detection services). We do not authorise these third parties to use your information for purposes other than for which it has been provided, and do not authorise these third parties to disclose that information to unauthorised parties. We require these third parties to maintain appropriate security to protect your information from unauthorised access or processing.
We may disclose your information to regulatory authorities, courts, government agencies and other third parties where we believe that doing so would be in accordance with or permitted or required by any applicable law, regulation or legal process, to defend the interests, rights, and/or property of us or others, or to respond to emergencies.
We may disclose or transfer your information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.
We may share aggregate statistical data for the improvement of services offered by our Site. We may also share aggregated or de-identified information with third parties in our discretion.
We may otherwise share your information as directed by you or subject to your consent.

Security of your Information

We take commercially-reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
We cannot guarantee that transmissions of your credit or debit card account information or your other information will always be secure or that unauthorised third parties will never be able to defeat the security measures taken by us or our third-party service providers.
Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorised third-party access, or other causes beyond our control. You play an important role in keeping your information secure.

Cookies and Other Tracking Technologies

We collect information about your usage and activity on our Sites using certain technologies, such as cookies, web beacons, and other technologies. Third parties may also view, edit, or set their own cookies. We and our third-party service providers, advertisers, and/or partners may also place web beacons for such third parties. The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Policy, except as required by law.

Your Choices

Email – If you do not want to receive marketing and promotional emails from us, you may click on the “unsubscribe” link in the email to unsubscribe and opt-out of marketing email communications. Alternatively, to the extent that applicable law requires your prior opt-in consent to receive marketing and promotional emails, you can choose not to opt-in. Please note that even if you opt-out of receiving marketing communications from one or all of our Sites, we may need to send you service-related communications.
Application location choices – As detailed in the Information We Collect section, above, we may collect information about your location if you enable location services through the settings in your mobile device, or, as required, with your consent. You can change the privacy settings of your device at any time to turn off the sharing of this location information with our Site. If you choose to turn off location services, this could affect certain features or services of our Site. If you have specific questions about the privacy settings of your device, we suggest you contact the manufacturer of your device or your mobile service provider for help.

Changes to this Policy

Except to the extent limited by applicable law, we reserve the right to update this Policy to reflect changes to our information practices by prominently posting notice of the update on our Site, and as required, obtaining your consent.
Any updates will become effective immediately after posting the updates to this Policy and apply to all information collected about you, or where required, upon your consent.
You agree that you will review this Policy periodically.
If we make any changes to this Policy, we will change the “Last Updated” date above.
You are free to decide whether or not to accept a modified version of this Policy, but accepting this Policy, as modified, is required for you to continue using our Site.
If you do not agree to the terms of this Policy or any modified version of this Policy, your sole recourse is to terminate your use of our Site.
If we make any changes to this Policy that materially impacts previously collected information about you, we will obtain your prior express consent.

Your Rights

You may complain to the ICO Information Commissioners Office at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF if you feel we are mishandling your data at any time.
You may request us to remove part or all of the information we hold on you at any time.
You may view or change any information we hold on you at any time
You may unsubscribe from all/any mailings at any time and we will ensure you do not receive anything further although it may take up to one month before it becomes effective.
You may ask us to send on any information we hold on you to a named third party at any time.
You may request at any time NOT to be profiled or subject to automated decision making.